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Consumer behavior : a framework
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ISBN: 0130169722 9780130169723 Year: 2001 Publisher: Upper Saddle River, N.J. Prentice Hall

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Periodical
ICFAI Journal of Organizational Behavior
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ISSN: 0972687X Publisher: Place of publication unknown publisher unknown

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Consumer behavior
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ISBN: 0618264825 Year: 2004 Publisher: Boston, Mass. Houghton Mifflin

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Book
Managing customer value : one stage at a time
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ISBN: 9789812838278 Year: 2010 Publisher: New Jersey, N.J. World Scientific

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Book
Influence : science and practice
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Year: 2014 Publisher: Boston, Mass. Pearson

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Book
Emotional decisions: tradeoff difficulty and coping in consumer choice
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Year: 2001 Publisher: Chicago, Ill. University of Chicago Press

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Customer service: a practical approach
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ISBN: 0130826650 Year: 2000 Publisher: Upper Saddle River, N.J. Prentice Hall

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Objects of desire: consumer behaviour in shopping centre choices
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ISBN: 1403901708 Year: 2005 Publisher: Houndmills Palgrave Macmillan

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The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization
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ISBN: 0471702862 Year: 2005 Publisher: Hoboken, N.J. Wiley

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Customer intelligence: from data to dialogue
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ISBN: 0470018585 9780470018583 Year: 2006 Publisher: Chichester Wiley

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